Frequently Asked Questions

These are some of the most common Frequently asked Questions. If your question is not answered here, please contact us via "Getting Help".

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What is Estelle Select-A-Quote?


Estelle Select-A-Quote is a revolution in the way you can build your shower screen and be connected to local qualified shower fitters who can do the job. No more having to look through the list of unknowns, lets face it, they all claim to be the best, plus find time to have multiple tradesmen onsite to quote, we take care of that for you. You simply enter the details for the shower screen required and we instantly return you prices and local suppliers who can suplly and fit the shower screen for you. If you want to proceed you pay a small deposit and we will keep it in escrow until the you are satisfied with the selected supplier by signing the purchase agreement.

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Why do I have to pay a deposit?


You pay a small deposit to secure the quote, the estimates and pricing provided to you from the Estelle Select-A-Quote portal are tailored specifically to your selection criteria and is often provided at a discount to you, since the supplier doesn't need to perform an initial onsite visit to quote. We pass on that savings to you, in return you pay a small deposit on the full fit out to ensure that your order is legitimate.

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What if the supplier doesn't honor the quote?


The supplier will most certainly honor the quote if you have entered the correct measurements and made the correct selection for your shower screen. If any of the elements are incorrect when the supplier verifies the order on site, there may be additional costs or savings involved. If at that time you are not happy with the adjusted price, Do not sign the purchase agreement, thus you can opt out and your deposit is 100% fully refundable. No Questions asked.

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How can my Frameless Shower Screen be custom made to fit perfectly when I used my estimated sizes in the portal?


Once you Select-A-Quote from the list of Licensed Estelle Installers and completed the ordering process. Your selected Installer/Supplier will contact you to arrange a suitable time to call out to the site to obtain the EXACT measurements. Your new frameless shower screen will be completely custom made to fit perfectly. If any of the elements are incorrect when the Installer verifies the order on site, there may be additional costs or discounts involved. If at that time you are not happy with the adjusted price, Do not sign the purchase agreement, thus you can opt out and your deposit is 100% fully refundable. No Questions asked.

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How long does the proccess take?


Your selected Installer/Supplier will contact you to arrange a suitable time to call out to the site to obtain the EXACT measurements. (This can only be done when the tiling in the shower area is completely finished and grouted.) Based on your availability and area this usually happens within 24 - 48 hours. Once you have signed the purchase agreement, your new frameless shower screen will be completely custom made to fit perfectly. This usually takes 5-7 working day's - This may vary from supplier to supplier, however it can be confirmed with the selected Installer/supplier at the time of site measure.

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What happens to my deposit if I cancel the order AFTER I have signed the purchase agreement?


Once you sign the purchase agreement refunds are not possible. Because the glass is specifically made to your custom sizes to fit in your shower environment. It can NOT be reused or re-worked to fit elsewhere. Toughened Safety Glass EXPOLODES if an attempt to change the size of the glass is made, thus rendering it useless.